Help & Requests

1. The consumer has the right to unilaterally terminate the contract from the day of purchase (conclusion of the contract) until the day of product delivery.
2. In the case of a refund, the price of the goods will be returned to the customer after the goods are returned to the merchant's headquarters. The merchant has the right to refuse to refund the price if he determines that the goods are not in good condition, due to the fact that the buyer handled the goods inadequately or improperly.
3. When returning the goods, it is mandatory to return them in the correct and original undamaged packaging
4. The costs of sending the goods are borne by the buyer
5. The product is sent with a completed and signed form, invoice and contract to the seller's address.
6. The refund will be made to the consumer's current bank account within 30 days from the date of receipt of the contract termination form, if the goods are
returned in correct and unused condition and original undamaged packaging. (Indicate SWIFT, name and bank account number)
7. If the consumer decides to exchange for another product, this right can be exercised in accordance with the Terms of Purchase highlighted on the website
8. The product sent for reclamation must be clean, packed in a box; Impure product will not be considered
9. The response to the complaint will be sent to the buyer's e-mail address no later than 14 calendar days from the day of receipt of the complaint; The deadline for resolving the complaint is 30 days from the day the complaint was submitted.